Quote:
Originally Posted by Mick Fisher
I had a slow download problem but my signal levels were perfect.
India insisted on sending me a new ambit 255 modem which was a complete waste of time and VM's resources. Subsequent calls explaining that their diagnosis was wrong were greeted by "We cannot help you anymore" and then they would hang up the phone.
Only a call to 'thinking of leaving us' got me put through to a UK based 2nd line Agent who, after a very few tests, booked me a Tech to call the next day.
The Tech changed the Isolator - problem solved. He also changed the brand new ambit 255 for an ordinary Hub which worked splendidly. My connection was rock solid.
Probably stupidly on my part, after a short while I upgraded to 30meg and had to use a superhub. Alas my rock solid 20meg is now a flaky 30meg and the superhub spuriously reboots itself many times most days.
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I think we can all come to the conclusion that;
1. If it is working ok dont upgrade
2. If it goes wrong only give it a little while (2 days max) before calling 151 India direct .
3. No matter how many tests you try or resets you do , they wont listen or care as long as they can answer the next call (I also dont believe the last Indian so called techy I spoke to was not really called Nathan ! as he called himself.)
4. Be prepared to hear the line "it will take up to a week sir"
5. Dont expect it to work , do expect to have to call again.
6. Expect a parcel in the post (that`s another way of getting you off the phone quickly)
7. I refer you back to 5.
8. Always threaten to quit. ... at worst they put you through to UK calling centre.
9. Demand compensation
10. If you receive a VM survey next time fill it in and type in your complaints eventually they might get the message also write in about the ugly design of the new Tivo box (your blu ray player wont fit underneath and would slide off due to shape) and the Superhub as well netgear do make things that work and had a better design WNR3500 style (cables nice and tidy at the back)