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Old 02-07-2011, 17:14   #1
Kabaal
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Join Date: Mar 2010
Location: Over there
Posts: 1,096
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1 year later and escalating problems

I've been having problems with my 50mb internet for the past year, it randomly cuts out around lunch time and reconnects at tea-time. So goes out at 12:00-15:00, occasionally within the hour after that. It always comes back up between 5 and 7 pm.

I've had engineers sent out on multiple occasions and they always find nothing wrong until the last time. They sent one out on Thursday just past who found a corroded connection outside and replaced it so we had fingers crossed it was sorted.

Friday, yesterday, was fine but today the net went out again at around 12:30 in the afternoon. So, i picked up the phone to call it in as usual then noticed the phone was still unplugged from when the engineer was here a couple of days ago (i very rarely use the house phone for outbound calls so hadn't noticed), lo and behold the phone is down this time too, TV and phone have never been affected before.

The net came back up around 10 mins ago, 6pm ish but the phone is still down.

My main question is wtf am i supposed to do now? I've been going through this nonsense for over a year and am sick to my back teeth of hearing "It all looks fine" or "it should be sorted now". I try asking on the phone what i should do if the engineers don't find anything but they give the usual line saying they'll fix it, when the engineers come out they recognise that something is wrong but they can't find anything. And yet here i am with the net droppping most days between lunch time and tea time a year later, and now my phone is dead...
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