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Mick Fisher · 02-07-2011, 15:18

I had a slow download problem but my signal levels were perfect.

India insisted on sending me a new ambit 255 modem which was a complete waste of time and VM's resources. Subsequent calls explaining that their diagnosis was wrong were greeted by "We cannot help you anymore" and then they would hang up the phone.

Only a call to 'thinking of leaving us' got me put through to a UK based 2nd line Agent who, after a very few tests, booked me a Tech to call the next day.

The Tech changed the Isolator - problem solved. He also changed the brand new ambit 255 for an ordinary Hub which worked splendidly. My connection was rock solid.

Probably stupidly on my part, after a short while I upgraded to 30meg and had to use a superhub. Alas my rock solid 20meg is now a flaky 30meg and the superhub spuriously reboots itself many times most days.

02-07-2011, 15:18	#12
Mick Fisher Inactive Join Date: Aug 2004 Location: Northants Age: 82 Services: Sky Unlimited FibrePro Sky Talk Sky+HD Posts: 5,122	Re: 3 Weeks At <0.5Mb Instead Of 20Mb I had a slow download problem but my signal levels were perfect. India insisted on sending me a new ambit 255 modem which was a complete waste of time and VM's resources. Subsequent calls explaining that their diagnosis was wrong were greeted by "We cannot help you anymore" and then they would hang up the phone. Only a call to 'thinking of leaving us' got me put through to a UK based 2nd line Agent who, after a very few tests, booked me a Tech to call the next day. The Tech changed the Isolator - problem solved. He also changed the brand new ambit 255 for an ordinary Hub which worked splendidly. My connection was rock solid. Probably stupidly on my part, after a short while I upgraded to 30meg and had to use a superhub. Alas my rock solid 20meg is now a flaky 30meg and the superhub spuriously reboots itself many times most days.