Cable Forum - View Single Post

MeeRKaT · 30-06-2011, 14:23

Unbelievable , I have just been told by another VM tech support clown that the fault lies in my old 20meg black little modem and he will send me a newer modem , I said that was a waste of time as my modem has got an excellent upload speed and the download on Sunday went upto 4meg for 5mins at least before dropping back down again but he said his tests prove it was my modem , so what about last weeks clown who said his tests prove it was at the server and my modem is working perfectly , all this has done today is give me another week of hell waiting for an un-required modem to arrive then another call to another so called tech who will then re-activate my 20mbps service only to find their is still a problem, working in a foreign country these support people must be costing VM a fortune because they have found a quick solution to getting onto the next caller is to ship out a new Superhub or modem if you dont believe me just check out eBay , week 5 here I come .

30-06-2011, 14:23	#6
MeeRKaT Inactive Join Date: Apr 2007 Posts: 11	Re: 3 Weeks At <0.5Mb Instead Of 20Mb Unbelievable , I have just been told by another VM tech support clown that the fault lies in my old 20meg black little modem and he will send me a newer modem , I said that was a waste of time as my modem has got an excellent upload speed and the download on Sunday went upto 4meg for 5mins at least before dropping back down again but he said his tests prove it was my modem , so what about last weeks clown who said his tests prove it was at the server and my modem is working perfectly , all this has done today is give me another week of hell waiting for an un-required modem to arrive then another call to another so called tech who will then re-activate my 20mbps service only to find their is still a problem, working in a foreign country these support people must be costing VM a fortune because they have found a quick solution to getting onto the next caller is to ship out a new Superhub or modem if you dont believe me just check out eBay , week 5 here I come .