Quote:
Originally Posted by virginruinedntl
the cabinet probably needs adjusting, i had the same problem, had 20mb for 2yrs getting full speed then got 2-7mb 1 month ago, it was due to the rollout of 100mb, they needed to change the frequency of the cabinet to fix the problem as the QAM had changed. Phone virgin tech support and they will check your modem, an engineer fixed the cabinet the next day after phoning, getting 18.7mb now  |
Thanks for your reply , I did call tech support and they did confirm the fault was at their end , no coincedence that it was around the time the upload upgrade was being done , they said it would take upto a week before it was looked at , tomorrow that week is up this is nearly 4 weeks , no you tube ,no streaming no downloads or gaming even browsing is problematic getting to this forum is a struggle , tomorrow is the final chance for VM to sort this I have had enough of being fobbed off .