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Re: Utter Despair
got around to calling customer support 0800 number to get it changed back to gold. mentioned that id been paying for gold, was told i would need to talk to BB support about not being charged for the 8 days it didnt work.
currently on the phone with broadband email support to try to get the email accounts that i was using migrated back into service. currently theyre marked as unusable
it was explained what ntl staff did; they disconnected the account when i moved instead of treating it as a house move.
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BB email guy said to talk to 0800 staff again about the charging for the 8 days it didnt work
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