The thing is with the people that don't get the advertised speeds is it all works off percentages.
For example if they stated 80% of 50mb subscribers hit the advertised speeds I'd find that acceptable knowing that we are miles away from problem-free broadband.
Then sky release figures of a mere 20% of customers get the advertised speeds which is unacceptable
The above are examples and in no way represent Virgin or Sky
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And where is your proof Muppetman
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He does not need proof as no broadband is fail-proof and there will always be complaints but I agree with what you are saying by delivering your evidence of Virgin's multiple awards and fewer complaints than other ISP's