Thread: STB problem "You are not subscribed..."
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Old 02-12-2004, 08:44   #2
Mick
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Re: STB problem "You are not subscribed..."
Quote:
Originally Posted by jameseyre1
Hi,

I had to unplug the cables on my PACE 1000 box to move our TV stand and it seems to have made to STB lose the TV signal!

I have reset it taking the plug out a number of times, but all I get on any channel is "You are not subscribed to this channel. Call customer services, etc..". A box then comes up that says:

Card removed
Your smart card may have been dislodged or removed. Please ensure that it is clean and inserted into the slot.
A013

Thing is, the box doesn't have a smart card! I have tried the cables at the back and they all seem to be fitted OK, so can anyone suggest anything?

The broadband internet still works OK, which also comes through the box, not a modem.

Cheers,
James
I have a Pace 1000 box and I can tell you that it does or should have a smart card, have you opened up the compartment on the front of it? What channel packages do you currently subscribe to each month? Thanks.
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