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dilli-theclaw · 28-06-2011, 08:08

When I had my issues recently I phoned in to customer services and told them I wasn't happy at paying for my internet while my connection wasn't working and they credited my account with a whole months broadband fee.

I'm not sure if that's 'cos I'm offnet though.

I did report my issue as soon as it started though and phone up to tell them i was unhappy with how long it was taking about a week after it started.

28-06-2011, 08:08	#6
dilli-theclaw R.I.P. Join Date: Jun 2003 Location: Near Sandy Heath transmitter Services: BT Posts: 19,325	Re: No Virgin Broadband Still Charged When I had my issues recently I phoned in to customer services and told them I wasn't happy at paying for my internet while my connection wasn't working and they credited my account with a whole months broadband fee. I'm not sure if that's 'cos I'm offnet though. I did report my issue as soon as it started though and phone up to tell them i was unhappy with how long it was taking about a week after it started.