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stanwixman · 27-06-2011, 23:01

hi just had smallworld installed today after being with sky for 20 years. already i have had to phone them four times. each time waiting over 20 minutes to get through. the engineer installed it but just left me the router and said do it yourself? then when i couldnt get it working with my mac a guy said we dont deal with macs so you better phone apple eh? the box keeps freezing 3 times now! and i wasnt informed that the multiroom was only a standard box ( i knew it wasnt hd but was told it would still have pause live tv etc and record. If i had known that before i ordered it i wouldnt have bothered. I was lied too. The customer service stinks. i want the topfield box i was promised. also how can i set the radio to record?

27-06-2011, 23:01	#1
stanwixman Inactive Join Date: Jun 2011 Posts: 1	smallworld customer service stinks hi just had smallworld installed today after being with sky for 20 years. already i have had to phone them four times. each time waiting over 20 minutes to get through. the engineer installed it but just left me the router and said do it yourself? then when i couldnt get it working with my mac a guy said we dont deal with macs so you better phone apple eh? the box keeps freezing 3 times now! and i wasnt informed that the multiroom was only a standard box ( i knew it wasnt hd but was told it would still have pause live tv etc and record. If i had known that before i ordered it i wouldnt have bothered. I was lied too. The customer service stinks. i want the topfield box i was promised. also how can i set the radio to record?