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mark1967uk · 27-06-2011, 15:37

Last month my Virgin broadband went down for all month. This was no fault of mine Virgin engineers working nextdoor (for some reason nextdoors is connected to mine) next thing no signal, but i was still charged for broadband even though i had no signal coming into the house. They also neglected to tell me id still be charged for having no connection for that month when i called them but was told "err well we`ll have someone out errr eeerm soon maybe 3 weeks". So having nothing coming into the house i didnt pay, didnt see why i should pay for the connection i didnt have have just got a nice £63.46 bill for late payment. Nice how Virgin charge me extra for paying a few days late yet offer me sod all for having no connection for almost 31 days. My advice if your cable goes down dont take any "oh this may take a week or 3" because your still going to be charged for it while its off. Virgin media suck !!!!

27-06-2011, 15:37	#1
mark1967uk Inactive Join Date: Jun 2011 Posts: 1	No Virgin Broadband Still Charged Last month my Virgin broadband went down for all month. This was no fault of mine Virgin engineers working nextdoor (for some reason nextdoors is connected to mine) next thing no signal, but i was still charged for broadband even though i had no signal coming into the house. They also neglected to tell me id still be charged for having no connection for that month when i called them but was told "err well we`ll have someone out errr eeerm soon maybe 3 weeks". So having nothing coming into the house i didnt pay, didnt see why i should pay for the connection i didnt have have just got a nice £63.46 bill for late payment. Nice how Virgin charge me extra for paying a few days late yet offer me sod all for having no connection for almost 31 days. My advice if your cable goes down dont take any "oh this may take a week or 3" because your still going to be charged for it while its off. Virgin media suck !!!!