Quote:
Originally Posted by Tuvoc
You could do. When I first got my service 3 yrs ago, I initially had some horrible outages. Days with no internet at all, sometimes no TV, and heck once the phone went down too. The problems in the area were resolved, and I've had 2+ years of totally reliable service after that. After complaining at the time, I got a credit of 1 month's standing charges.
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That is basically my experience with the 20mb broadband setup (though I have been connected since Nynex and C&W) a very slow start then a speed boost that soon became stable and if you had any problem it was sorted without any calls to CS after about 2 days but this outage has been weird , this weekend on Saturday it dropped to an average of 0.08Mb all day long
then on Sunday (maybe because of the good weather and everyone going out) a sudden jump in speed to 2.1Mb and upto now this Monday afternoon is a high of around 3.1Mb this is at least promising but does not explain why this happened at all and I still have a long way to go before I am back to my 19.5Mb speeds I was used to .
There must be others with the same fault in the ST4 area
---------- Post added at 15:34 ---------- Previous post was at 14:27 ----------
I have just seen the VM van pull up at the bottom of the road and he is checking connections at the main junction box , I asked if there was a specific problem he was aware of and he did not know of a speed problem in my area however he proved what I had thought was a major problem , the wiring is in such a mess ,cables were wrapped around each other and as he tried to check on 1 houses connections he accidently pulled out 2 others , also the condition of the cables looked like they had been found on a tip (his words) and we wonder why we have so many problems.