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Originally Posted by Toshni
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Originally Posted by Chrysalis
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Thank you!
The point I have been trying to make for yonks....
Losing customers is madness from a business point of view, but ntl have clearly demonstrated that they don't have a clue in this situation, somehow allowing members of their staff to just let customers walk away with an arrogant
"take it or leave it" manner just says to me that those staff care about ntl as much as they do ntl's customers.
ntl still have a
long way to go to overcome this problem, & it's one that has plagued them for years (staff on the end of the phone who come across as not giving a hoot about the customer's issue one way or the other)
It has lost (& will continue to lose) ntl customers for years to come.
But clearly, at the rate ntl are signing up new customers, they must feel losing them so easily is acceptable if they don't make keeping existing customers (& keeping them happy) a their number 1 priority.
No customers=no business.