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MeeRKaT · 25-06-2011, 01:08

I am on VM XL 20meg package .
I have a seperate 20meg modem and Wireless Netgear Gigabit Router which is connected via ethernet.
I have had a couple of years with very good speeds of 19.5Mb that is until 3 weeks ago , you know when something feels wrong , e-mails cannot download until 3rd or 4th time , blank white pages , news links taking 4 minutes to load and tiny video streams that let you watch 3 seconds then pause for 15 seconds before repeating over and over .You know its terminal when you miss adverts loading .
It did not help having seen the VM repair van go past your window twice in 3 days (its always twice as they never get it work first time ) knowing that the last time he did someones installation he accidently pulled out my cables !
I ran speed tests a various sites (eventually)over 3 days I get a max of 0.5 and a low of 0.1Mb I reset and tested all my connections and hardware and it all checked out so I thought I would give Customer Service a call , I got through straight away and after he ran his tests he found the fault was on the main server and said it would take at least another week before they would look at it , the week is nearly up and it is still awful , is this delay normal and should I be getting any compensation for this ?

25-06-2011, 01:08	#1
MeeRKaT Inactive Join Date: Apr 2007 Posts: 11	3 Weeks At <0.5Mb Instead Of 20Mb I am on VM XL 20meg package . I have a seperate 20meg modem and Wireless Netgear Gigabit Router which is connected via ethernet. I have had a couple of years with very good speeds of 19.5Mb that is until 3 weeks ago , you know when something feels wrong , e-mails cannot download until 3rd or 4th time , blank white pages , news links taking 4 minutes to load and tiny video streams that let you watch 3 seconds then pause for 15 seconds before repeating over and over .You know its terminal when you miss adverts loading . It did not help having seen the VM repair van go past your window twice in 3 days (its always twice as they never get it work first time ) knowing that the last time he did someones installation he accidently pulled out my cables ! I ran speed tests a various sites (eventually)over 3 days I get a max of 0.5 and a low of 0.1Mb I reset and tested all my connections and hardware and it all checked out so I thought I would give Customer Service a call , I got through straight away and after he ran his tests he found the fault was on the main server and said it would take at least another week before they would look at it , the week is nearly up and it is still awful , is this delay normal and should I be getting any compensation for this ?