[Stephen]

Originally Posted by Skie

They are the CEO's office. I'd be careful of suggesting what they are doing is wrong.

They seem to be the few VM customer facing staff who actually get things right and make customers happy. If I was in charge of VM I'd be looking into why, and making changes to align the other CS teams to how the CEO's team operate.

But the CEO office is the last resort when all other routes have failed. Customers shouldn't just be contacting them at the drop of a hat. That's why they are so good at what they do. They aren't like the regular CS teams at all.