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Re: Upgrade to 20mb
You can get 30mb now, though you'll end up with a Superhub. The network itself is vastly improved and the new DOCSIS 3 layer (which 30mb runs on) has helped some people get much better speeds when they were having problems with 20mb and below. That said it's not perfect and still has problems in places but it's considerably better.
I'll leave the ins and outs of the superhub to someone else...
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