Quote:
Originally Posted by Pantsu-san
Thinking about this further, I really don't want to argue about it. After the polar opposite of dealing with the deceit of my initial installer and his supervisor compared to dealing with the CEO's office (read: night and day) I've managed to get exactly what I want from my provider - 300@100.
I'm more than happy with my kit & service so I'll bow out now. I didn't mean to offend anyone and I apologise if I did.
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If we could send out the VMNG300 then I expect we would and I think we would have run out by now if that was the case, so be thankful that you can contact the CEO's office as no one else has ever been able to send out that modem even when it was a stock item.
---------- Post added at 19:11 ---------- Previous post was at 19:06 ----------
Quote:
Originally Posted by qasdfdsaq
Granted, I wouldn't have called it an outright lie, but I would not consider it correct information either.
As above, the CEO's office are there for where process hasn't worked and evidence has proved they can and will do things that are against the standard process. Can not and should not are different things. Saying they cannot when they can and do is clearly incorrect. It may be true that they should not (I do not know) but they evidently do anyway.
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If you read my above post maybe you will understand more.
As with all businesses the is a process to follow and we adhere to that if the CEO's office decides to do otherwise that is up to them but it is still wrong to go against the processes.
If someone wants a upgrade the they should get the standard supplied kit and only if they have issues should the be a need to escalate it further to the CEO's office for resolution as to do otherwise makes a mockery of the processes.