Thread: The VM customer service survey
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Old 21-06-2011, 23:39   #3
Theodoric
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Re: The VM customer service survey
My point was that I thought that it was a pretty poor survey. Normally, on these things they ask a number of questions about your specific experience. Did the person answer your question, did they seem competent, were you satisfied with the answer etc. There was only one general question here - were you satisfied.

As I said, page 2 consisted of only 5 pretty general questions. OK, I wouldn't want to fill in a 10 page questionnaire, but the whole process seemed pretty half-hearted.
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