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Deb · 21-06-2011, 12:49

Just joined to give the update I have just had on the wake7 issue....

I have now been given the date of 24th June for this to be resolved. Yeah wont hold my breath....been given no end of dates for this.....

I have the same issues as you but very slow internet speeds are the main of my issue with this, even had an engineer out as they said there was not an issue in my area.....guess what.....wake7 issue!!!!

Just spoken to CS Moving or thinking of leaving us option and got a lovely Scottish lady who has put a months internet credit on my bill. She then transferred me to another dept for an update.......arrggggg how many times do I have to speak to the call centre out of this country who are certain there is not a problem.....try making me alter settings on my laptop, sending me new modems and being out and out useless.....I try to tell them that its the wake7 issue, been going on for weeks etc...they swear blind there is not an issue and it must be my hardware!!!!! So frustrating!

Anyway I really hope its resolved soon, I am on 20 meg speed and just before the issue started was thinking of moving up speeds from my 20 meg to 50 meg....no point in that for a while....my speeds this last few weeks have been anywhere between 0.72 to 9 meg....nearly useless in most cases....

21-06-2011, 12:49	#8
Deb Inactive Join Date: Jun 2011 Posts: 4	Re: Wakefield, wake7 and wake8 issues Just joined to give the update I have just had on the wake7 issue.... I have now been given the date of 24th June for this to be resolved. Yeah wont hold my breath....been given no end of dates for this..... I have the same issues as you but very slow internet speeds are the main of my issue with this, even had an engineer out as they said there was not an issue in my area.....guess what.....wake7 issue!!!! Just spoken to CS Moving or thinking of leaving us option and got a lovely Scottish lady who has put a months internet credit on my bill. She then transferred me to another dept for an update.......arrggggg how many times do I have to speak to the call centre out of this country who are certain there is not a problem.....try making me alter settings on my laptop, sending me new modems and being out and out useless.....I try to tell them that its the wake7 issue, been going on for weeks etc...they swear blind there is not an issue and it must be my hardware!!!!! So frustrating! Anyway I really hope its resolved soon, I am on 20 meg speed and just before the issue started was thinking of moving up speeds from my 20 meg to 50 meg....no point in that for a while....my speeds this last few weeks have been anywhere between 0.72 to 9 meg....nearly useless in most cases....