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Theodoric · 19-06-2011, 21:31

I know you have an ongoing customer service thread but I feel that this doesn't quite fit there.

I had a problem with my Internet connection recently and I phoned customer services. Anyway I was quite happy with the person I dealt with and I have now just received an email containing a link to a customer service survey.

I must say that I was totally underwhelmed by the quality (and I strongly suspect usefulness to VM) of the form.

Page 1 contained only 2 parts. Part 1 was what did I think of the service on my problem, which I happily gave 10 out of 10. Part 2 was a question on whether I would recommend VM and a section for any comments on my mark, which I filled in.

However, when I turned to page 2, which was also the last page, I wondered if VM were simply taking the mickey. There were only about 5 very general questions about such things as value for money but the last one took the biscuit. This was did I think that VM valued its customers! How was I even supposed to attempt to answer this ridiculous question. Do they think that I make regular visits to VM HQ and quiz the staff? I couldn't care less what value VM places on its customers; I really doubt whether VM staff are forever sending emails to each other about how much they love us. What I care about is whether or not they have an efficient CS.

19-06-2011, 21:31	#1
Theodoric Inactive Join Date: Jun 2003 Location: London Posts: 2,974	The VM customer service survey I know you have an ongoing customer service thread but I feel that this doesn't quite fit there. I had a problem with my Internet connection recently and I phoned customer services. Anyway I was quite happy with the person I dealt with and I have now just received an email containing a link to a customer service survey. I must say that I was totally underwhelmed by the quality (and I strongly suspect usefulness to VM) of the form. Page 1 contained only 2 parts. Part 1 was what did I think of the service on my problem, which I happily gave 10 out of 10. Part 2 was a question on whether I would recommend VM and a section for any comments on my mark, which I filled in. However, when I turned to page 2, which was also the last page, I wondered if VM were simply taking the mickey. There were only about 5 very general questions about such things as value for money but the last one took the biscuit. This was did I think that VM valued its customers! How was I even supposed to attempt to answer this ridiculous question. Do they think that I make regular visits to VM HQ and quiz the staff? I couldn't care less what value VM places on its customers; I really doubt whether VM staff are forever sending emails to each other about how much they love us. What I care about is whether or not they have an efficient CS.