Thread: 100M Installed on VMNG300 - EPIC
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Old 17-06-2011, 21:20   #55
Nopanic
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Re: Installed on VMNG300 - EPIC
Quote:
Originally Posted by Pantsu-san View Post
Sorry about the delay in reply. 3 day ITIL training ftw.

Uhm. Basically, as you didn't read it in another thread, I was lied to by the visiting engineer and his supervisor: they told me that the reason I couldn't have the 100Mb service on a VMNG300 was due to the fact it was technically impossible.

This is a fantasy and telling blatant fibs to a customer, especially a knowledgeable one, is not good.

When this was pointed out to Mr B, seeing as his office had already sanctioned my initial 300@100Mb request, the person tasked with assisting my situation had personally contacted the attending engineer/supervisor and advised them that this is, in fact, garbage of the highest order and that the 100Mb service was in use via VMNG300 modems way before the Superhub was squeezed out of Netgear's rancid behind.

Oh, and according to the email, he also advised them both that telling porkies to customers is a bad thing™
Fair enough, thanks for explaining. Glad to see feedback making its way to the front line .. I'm a strong supporter of telling people when they do a good and bad job.
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