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mjpartyboy · 17-06-2011, 12:03

Thanks for the number, but it's giving the same information as the website did last night, which is SN2 and SN4 might be experiencing problems accessing Virgin Media's site. It just so happens that I was using Virgin Media's website without and problems before the complete failure of both the internet and TV services. There were no warnings or disruptions to either of these services before they stopped working.

For what it's worth, the parents' property is about 200-400 metres down the road, so they are not connected at the same point outside, although ultimately we must both be connected to the same pipe.

---------- Post added at 11:36 ---------- Previous post was at 10:31 ----------

I've just phoned my partner's parents and their internet and TV are back, so I will check ours as soon as I get in later. They never got round to logging the fault before it came back and none of us have been notified about what the problem was. Whatever it was, I'm glad it has been resolved quite quickly.

---------- Post added at 13:03 ---------- Previous post was at 11:36 ----------

Virgin replied to my tweet and said nothing had been reported and to check the service status page. Surely my tweet to them last night was a report that there was a problem and with both services being down from 8:30pm to at least 7:30am it was more than a glitch. I don't know the exact time it came back between 7:30am and 10:30am.

17-06-2011, 12:03	#3
mjpartyboy Inactive Join Date: Mar 2010 Posts: 199	Re: No broadband or TV, Swindon SN4 Thanks for the number, but it's giving the same information as the website did last night, which is SN2 and SN4 might be experiencing problems accessing Virgin Media's site. It just so happens that I was using Virgin Media's website without and problems before the complete failure of both the internet and TV services. There were no warnings or disruptions to either of these services before they stopped working. For what it's worth, the parents' property is about 200-400 metres down the road, so they are not connected at the same point outside, although ultimately we must both be connected to the same pipe. ---------- Post added at 11:36 ---------- Previous post was at 10:31 ---------- I've just phoned my partner's parents and their internet and TV are back, so I will check ours as soon as I get in later. They never got round to logging the fault before it came back and none of us have been notified about what the problem was. Whatever it was, I'm glad it has been resolved quite quickly. ---------- Post added at 13:03 ---------- Previous post was at 11:36 ---------- Virgin replied to my tweet and said nothing had been reported and to check the service status page. Surely my tweet to them last night was a report that there was a problem and with both services being down from 8:30pm to at least 7:30am it was more than a glitch. I don't know the exact time it came back between 7:30am and 10:30am.