Cable Forum - View Single Post - NTL Not interested in long standing customers

Chrysalis · 02-12-2004, 00:43

Toshni you not wrong, I run a webhosting company and they key is to keep all customer's happy, if I have to give him 1 or 2 free months and make a loss short term then so be it, I know in the long term I profit from it when he tells his friend's he likes his current provider and I get him long term, yes people will abuse get discount and leave but I think in overall in pay's to think of the customer first. NTL recently seem to have picked up the attitude of a monopolistic company recently which is why I questioned telewest and NTL not competing, it is a hassle changing from cable to a normal phone line system and NTL know this, people using cable basically have a choice between NTL and AOL unless they willing to go through that hassle.

02-12-2004, 00:43	#110
Chrysalis Inactive Join Date: Sep 2003 Posts: 12,047	Re: NTL Not interested in long standing customers Toshni you not wrong, I run a webhosting company and they key is to keep all customer's happy, if I have to give him 1 or 2 free months and make a loss short term then so be it, I know in the long term I profit from it when he tells his friend's he likes his current provider and I get him long term, yes people will abuse get discount and leave but I think in overall in pay's to think of the customer first. NTL recently seem to have picked up the attitude of a monopolistic company recently which is why I questioned telewest and NTL not competing, it is a hassle changing from cable to a normal phone line system and NTL know this, people using cable basically have a choice between NTL and AOL unless they willing to go through that hassle.