Originally Posted by Nopanic

I may have given the wrong impression here, Masque is spot on, VM will not tolerate the buying or selling of modems. The agents through to the escalation points do not and will never have the ability to pick and choose the devices being put on customers accounts.

The situation in this thread was that a customer had been told to get a modem and it will be added, now there is a very small amount of people able to (should they need to) take any modem and put it on any account and I would be interested to see how this plays out.

Clearly the agent is trying to go above process to help a customer, which is both good (for this customer) but bad when someone else tries it and can't get it done.

If I was told of a modem that had been purchased I would make sure it would never be usable on the VM network again and I would certainly make sure to provide the last account details to security to follow up with the seller.

This process is setup to protect customers...