Quote:
Originally Posted by Maggy J
Glad to hear that.Maybe you have some lee way and can get some directions sorted so that those staff who deal on the sharp end can be certain that what they say over the phone is the truth and not undermined by customers who seem to know different.It can only help VM look more professional.  |
The truth is difficult to define, as what is defined to the customer facing staff is process, but they have no understanding of the wider system (they have enough to worry about) so can only give what they are told as the answers.
As far as they are concerned there is no possible way for them to action some things, sometimes the CEO's office (for example) are able to bring in something that these agents can't which in my opinion is poor customer care.
If VM say no to the VMNG, then that should be it .. I don't believe the VMNG should be removed, far from it, but as an example, you cant have one team saying one thing and another giving out different "facts"
I base this on peoples posts, I have not have any dealings with VNMG's being sent out..
Quote:
Originally Posted by iluvabargain2011
Yes, NoPanic is deffo a "Sit on the fence guy" and looks at both sides...
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way to make me sound gay
