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Old 16-06-2011, 17:43   #29
Maggy
The Invisible Woman
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Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 73
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,367
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Re: Installed on VMNG300 - EPIC

Quote:
Originally Posted by Nopanic View Post
I think you're mixing me up with someone else mate, I don't defend anything, I argue both sides. I don't like blanket statements and I wont accept insults or pointless comments.

I personal like the VMNG and don't like the Superhub, my Superhub was perfect till I upgraded to 100 and then it went wrong .. I am now working on the reason for that and hope to be of some aid to those who have seen the same issue. However there are many thousand working Superhubs on all the different BBI tiers, the device is not a failure, it works, it works perfectly for a lot of people.



The more you post the more I like you .. one thing I would say is that I have no policy to follow, the only rule I have is to not give out sensitive information. I don't work in a call centre and I don't deal with customers. I use this forum to help direct my focus.. and to help people when possible.
Glad to hear that.Maybe you have some lee way and can get some directions sorted so that those staff who deal on the sharp end can be certain that what they say over the phone is the truth and not undermined by customers who seem to know different.It can only help VM look more professional.
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