Quote:
Originally Posted by Bullstein
I was referring to VM's denial (until proven wrong) that 100MB only works with superhub, and your repeated antipathy towards customers who actually have managed (with great effort that should not be neccessary) to get a VMNG300
As well as all the VM people at the end of the telephone who say there are no VMNG300's and that 100MB doesn't work with them anyway
If that's not official policy they are stating then indeed re-training is indicated to get accurate responses from VM
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I think you're mixing me up with someone else mate, I don't defend anything, I argue both sides. I don't like blanket statements and I wont accept insults or pointless comments.
I personal like the VMNG and don't like the Superhub, my Superhub was perfect till I upgraded to 100 and then it went wrong .. I am now working on the reason for that and hope to be of some aid to those who have seen the same issue. However there are many thousand working Superhubs on all the different BBI tiers, the device is not a failure, it works, it works perfectly for a lot of people.
Quote:
Originally Posted by Maggy J
Possibly he reacts to the slurs that are aimed at the VM staff here.
I will yet again point out that those VM staff who try and help out on this forum are here in their own time.That this site is NOT affiliated to VM and is in fact privately owned.
It is not smart or clever to constantly belittle their attempts to tell you what the policy is that THEY have been told do follow.
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The more you post the more I like you .. one thing I would say is that I have no policy to follow, the only rule I have is to not give out sensitive information. I don't work in a call centre and I don't deal with customers. I use this forum to help direct my focus.. and to help people when possible.
