Cable Forum - View Single Post - Anyone actually been cut off/restricted because of the Detrimental Usage?

Dave9946 · 16-06-2011, 09:12

Well in the end we had enough of there impossible to comply with AUP and had our Virgin contract terminated on Tuesday afternoon with immidiate effect without having to give the 30 days notice. That's impossible as in we could be well within 1 month and for no reason or change of usage get the letter threatening to cut us off the next. Nobody should have to live with threat of service termination when they have done nothing wrong.

We will happily live with a 10mb connection we can use as and when even if there is restrictions as we know we won't have to live with the threat of service termination in the way Virgin feel is right.

By the way when we called to check the final bill (they actually owe us lol) I don't know which department was spoken to here in the UK but they asked about why we left, we explained why and guess what?, when asked and told our previous speed was 20mb they looked on the system and said peak time useage is no higher on the 50mb than it was on the 20mb!.

16-06-2011, 09:12	#55
Dave9946 Inactive Join Date: Mar 2008 Posts: 352	Re: Anyone actually been cut off/restricted because of the Detrimental Usage? Well in the end we had enough of there impossible to comply with AUP and had our Virgin contract terminated on Tuesday afternoon with immidiate effect without having to give the 30 days notice. That's impossible as in we could be well within 1 month and for no reason or change of usage get the letter threatening to cut us off the next. Nobody should have to live with threat of service termination when they have done nothing wrong. We will happily live with a 10mb connection we can use as and when even if there is restrictions as we know we won't have to live with the threat of service termination in the way Virgin feel is right. By the way when we called to check the final bill (they actually owe us lol) I don't know which department was spoken to here in the UK but they asked about why we left, we explained why and guess what?, when asked and told our previous speed was 20mb they looked on the system and said peak time useage is no higher on the 50mb than it was on the 20mb!.