Quote:
Originally Posted by KymC
Sorted! I asked them to check the account details and lo and behold, there has been a block on it all this time, for absolutely no reason! Also, it seems that any visiting technicians should have known that from the error code, i've had several out and not one could see where the problem lay. Nor did any of the staff I spoke to on the phone.
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All Digital Television staff have a diagnostic tool that asks a series of questions including one that tells them to ask if the are any messages on the box or the television screen and when they enter the code it tells them what they need to do next so the is no excuse with regards the agents you have spoken to up to now.
Most engineers will have no idea what the on screen codes mean as they do not have access to our systems and therefore would be baffled as to why they were sent out.
If you have received any NPS emails asking about your experience with the call centre agents you should fill them in accordingly and send them back.