Cable Forum - View Single Post - Ryanair

Arthurgray50@blu · 15-06-2011, 17:15

Hi Osem, My advise to you is DON'T FLY WITH RYANAIR, they are by far the worst airline l have travelled with.

They ruined my wedding anniversary two years ago, and they were B+++++++.

I arranged everything three months in advance, We wanted to go to Saltcoats in Scotland where we first met, We booked the hotel, car hire and we spoke with Ryanair and were told by them that my mother in law DID NOT NEED A PASSPORT to travel to Glasgow from Stansted.

We checked a month before we went and then again 48 hours before and we were told by Ryanair it was fine and arrive at the airport early.

The flight was due to depart at 9am, we arrived at the airport at 6am and queued up and got to the desk and bang.

We were told by desk staff that the airline had changed the rules 24 hours before, even though we had an email from Ryanair stating it would be fine. (My MIL had a photo id card, which they said would be fine) They insisted she must have a passport.

We argued our case and l was wanted that if l continued my argument the police would be called and l would be escorted from the airport.

Luckilky, l spoke with a Ryanair stewardess, and she advised me to contact there head office in Ireland on the Monday. There were no management on duty.

It took me six months to get any form of payment from them, we lost nearly 1.000 pounds due to them, and all Ryanair gave us back was the cost of the flights, as there were seven people travelling, and my mother in law was 75.

I hate Ryanair, British Airways offered us tickets WTHOUT passport, Ryanair insist on passports, no matter where you fly. They are ****.

15-06-2011, 17:15	#19
Arthurgray50@blu cf.mega poster Join Date: Sep 2005 Posts: 6,798	Re: Ryanair - first time users, advice needed Hi Osem, My advise to you is DON'T FLY WITH RYANAIR, they are by far the worst airline l have travelled with. They ruined my wedding anniversary two years ago, and they were B+++++++. I arranged everything three months in advance, We wanted to go to Saltcoats in Scotland where we first met, We booked the hotel, car hire and we spoke with Ryanair and were told by them that my mother in law DID NOT NEED A PASSPORT to travel to Glasgow from Stansted. We checked a month before we went and then again 48 hours before and we were told by Ryanair it was fine and arrive at the airport early. The flight was due to depart at 9am, we arrived at the airport at 6am and queued up and got to the desk and bang. We were told by desk staff that the airline had changed the rules 24 hours before, even though we had an email from Ryanair stating it would be fine. (My MIL had a photo id card, which they said would be fine) They insisted she must have a passport. We argued our case and l was wanted that if l continued my argument the police would be called and l would be escorted from the airport. Luckilky, l spoke with a Ryanair stewardess, and she advised me to contact there head office in Ireland on the Monday. There were no management on duty. It took me six months to get any form of payment from them, we lost nearly 1.000 pounds due to them, and all Ryanair gave us back was the cost of the flights, as there were seven people travelling, and my mother in law was 75. I hate Ryanair, British Airways offered us tickets WTHOUT passport, Ryanair insist on passports, no matter where you fly. They are ****.