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zekeisaszekedoes · 15-06-2011, 13:46

VM don't always play by the book. This isn't always a bad thing. For example, when I upgraded from 10Mb to 20Mb, the member of staff had the superhub sent out (free, thank god) even though the Ambit 250 was fine. I think the idea behind that was to entice the household to upgrade the speed again soon, which would have worked if the superhub hadn't been so disappointing.

Then when I really wanted to upgrade to 30Mb (and soon to 50Mb or 100Mb no doubt) I was sent a VMNG300, which is again counter to regular policy. Combined with a 16-port ethernet switch I bought myself, everything on my home connection now has excellent access to both LAN and WAN.

It all depends on how much you're willing to commit yourself to politely contacting the right people and firmly insisting that you'd be a lot less disgruntled if you or other household members didn't have to keep rebooting the CPE to keep the connection steady. In my case I was, to keep myself and everyone else happy.

15-06-2011, 13:46	#2241
zekeisaszekedoes Permanently Banned Join Date: Jan 2011 Location: Hampshire, UK Age: 41 Services: 30Mb Broadband (XL), 2TB TiVo (M+), Samsung Galaxy Ace (M), POTS Landline (M). Posts: 823	Re: [Update] ALL 20>30Mb upgrade discussion VM don't always play by the book. This isn't always a bad thing. For example, when I upgraded from 10Mb to 20Mb, the member of staff had the superhub sent out (free, thank god) even though the Ambit 250 was fine. I think the idea behind that was to entice the household to upgrade the speed again soon, which would have worked if the superhub hadn't been so disappointing. Then when I really wanted to upgrade to 30Mb (and soon to 50Mb or 100Mb no doubt) I was sent a VMNG300, which is again counter to regular policy. Combined with a 16-port ethernet switch I bought myself, everything on my home connection now has excellent access to both LAN and WAN. It all depends on how much you're willing to commit yourself to politely contacting the right people and firmly insisting that you'd be a lot less disgruntled if you or other household members didn't have to keep rebooting the CPE to keep the connection steady. In my case I was, to keep myself and everyone else happy.