Quote:
Originally Posted by Stephen
Total nonsense.
The superhub was brought out to make things simpler for customers to set up their broadband and create a network in the home, rather than farting around with a separate modem and router.
For the majority of customers it's done exactly that. BT homehubs aren't exactly perfect themselves. I mean they are now on the third model of it.
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this is contradicted by jb66's reports, with no disrespect to other staff, I would expect a field tech to be more in touch with customers than managers and even call centre staff.
Also the SH is the first VM device I have had to fiddle with a lot to get working and I wasnt even using the famous wireless interface on it.
Customers having to double nat, setup 2nd access point's, change wireless speeds etc. is simpler?
---------- Post added at 12:49 ---------- Previous post was at 12:44 ----------
Quote:
Originally Posted by Masque
The vast majority of Superhub users have no issues and the are well over 300,000 in circulation and this is growing by the day.
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are we going to go over this again?
given there is many flaws in this statement.
1 - VM's call centres are not very good at marking down the right diagnosis for a given problem, hence jb66 been told superhub problems are noise issues O_o.
2 - a silent customer isnt necessarily a happy customer.
3 - this contradicts online forum support complaints.
4 - call centre staff who I have spoken to and it seems also others on this forum have spoken to have told customers they get flooded with superhub related calls.
my sister may be getting a superhub soon, I wont step in or give her any comments, I will wait for her to use it for a week or so and then ask her about her experience on it.
---------- Post added at 12:51 ---------- Previous post was at 12:49 ----------
Quote:
Originally Posted by kwikbreaks
I'd guess that the majority use wireless. I'd also guess that the majority are pretty clueless but have found a reboot gets it going again for a while and think that is normal and acceptable behaviour. Certainly rebooting is less aggro than calling offshore support who will almost certainly get you to reboot then claim a fix when it works .
I've just had mine replaced. The first one had WiFi issues (mostly an inability to connect fixed by rebooting). As I don't use wireless much this only usually shows up when I get visitors who try to connect and I have to reboot the hub so they can. I'll see how the new one goes but range wise it is dire just like the one it replaced.
My recommendation is if you have a Superhub and it doesn't work properly complain on the VM community board and try for a replacement. If they have to replace all the duff ones (multiple times if necessary) perhaps they'll put more effort into getting it right. That said if this one fails I'll probably try the CEO office for a modem.
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this sounds plausible enough to me. Many people dont like ringing call centres and would find rebooting the SH say daily as adequate. Also many people may turn it off when not in use anyway so it may only be up for an hour or so at a time.