Cable Forum - View Single Post - Superhub Can Someone Explain WHY the SuperHub is so...bad?

kwikbreaks · 15-06-2011, 08:34

I'd guess that the majority use wireless. I'd also guess that the majority are pretty clueless but have found a reboot gets it going again for a while and think that is normal and acceptable behaviour. Certainly rebooting is less aggro than calling offshore support who will almost certainly get you to reboot then claim a fix when it works .

I've just had mine replaced. The first one had WiFi issues (mostly an inability to connect fixed by rebooting). As I don't use wireless much this only usually shows up when I get visitors who try to connect and I have to reboot the hub so they can. I'll see how the new one goes but range wise it is dire just like the one it replaced.

My recommendation is if you have a Superhub and it doesn't work properly complain on the VM community board and try for a replacement. If they have to replace all the duff ones (multiple times if necessary) perhaps they'll put more effort into getting it right. That said if this one fails I'll probably try the CEO office for a modem.

15-06-2011, 08:34	#31
kwikbreaks Inactive Join Date: May 2010 Services: Plusnet FTTC, FoxSat HDR for TV, Vonage VOIP. Posts: 2,082	Re: Can Someone Explain WHY the SuperHub is so...bad? I'd guess that the majority use wireless. I'd also guess that the majority are pretty clueless but have found a reboot gets it going again for a while and think that is normal and acceptable behaviour. Certainly rebooting is less aggro than calling offshore support who will almost certainly get you to reboot then claim a fix when it works . I've just had mine replaced. The first one had WiFi issues (mostly an inability to connect fixed by rebooting). As I don't use wireless much this only usually shows up when I get visitors who try to connect and I have to reboot the hub so they can. I'll see how the new one goes but range wise it is dire just like the one it replaced. My recommendation is if you have a Superhub and it doesn't work properly complain on the VM community board and try for a replacement. If they have to replace all the duff ones (multiple times if necessary) perhaps they'll put more effort into getting it right. That said if this one fails I'll probably try the CEO office for a modem.