Quote:
Originally Posted by Stephen
They didn't but for new customers it's easier. As I already said modem mode will be available for customers that want to use their own routers and currently there is a work around to use your own router.
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No one defending 'super'hub seems to answer the question - why was modem mode not available on day 1?
Quote:
Originally Posted by Stephen
It was not rushed out at all. I know for a fact it was tested for months before the launch. During that testing everything went perfectly. That's why it launched. Howev once it was with a wider audience there were a few bugs that were missed in testing. Not every eventuality can possibly be covered in testing.
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Then the testing should have been carried out with a wider audience. And the roll-out should have been stopped when the bugs were discovered.
---------- Post added at 22:57 ---------- Previous post was at 22:55 ----------
Quote:
Originally Posted by Masque
It is a small percentage of customers with issues
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So what? I'll resort to repeating part of my own post:
Are all the people who say they are having problems just wrong? Should they all just go away? These are customers having problems now. Are VM just ignoring them?