Quote:
Originally Posted by Masque
Just because people are paying what in real terms is a small fee for their connection does not give you the right to hoover up the internet and if you dislike what you have agreed to under the Virginmedia Terms and Conditions then you can always vote with your feet and look elsewhere, I doubt in most cases you will get the same speeds as you get from Virginmedia.
|
I do agree with that in part myself. But it still does remain that virgin dont detail in the letters what the peak time useage was and they dont hold the data to make it available by the time a customer is in a position to ask about useage. So unless they are provided with the detailed information they cant follow the terms because virgin dont detail what they are or even what they have used in a fixed period peak hours.
What's to say there is an unknown reason for any apparent high use of bandwidth that the account holder does not know of or could solve with the information?, whats to say the connection is not being externally used (hacked it you like), Whats to say an error has not occured where heavy bandwidth from offpeak has not slightly overlaped into peak hours and the total has been collected for peak hours etc without the information being provided at the time or seemingly impossable to provide by the time they call Internet Security then what steps can they take apart from being told not to use bandwidth using abilities?.
And for us, which virgin simply seem unable to grasp it's not about the speed as such, it's not really about any AUP, it's more about not detailing it when they can, not providing the only detail when they can and pretty much the way they are implimenting this whole detrimental useage issue.
We would be far happier on even a 10MB service where they detail useage and speed capping after a certain limit and dont have such a draconian threat to cut there customers off.