Quote:
Originally Posted by iluvabargain2011
Had a friendly chap ring me Friday regarding issues of my Superhub (like a few of you it worked fine then the wireleess starting bombing out), anyway I said to him i`d rather use my old ROuter and he suggested the VMNG300 and went onto explain they don`t have any stock but if i managed to acquire one then he would ring me back once we exchanged emails.
Problem I have is that I gave him @virginmedia.net not .com  , will I be able to ring technical and they can remove the old user (this is what i`ve been told needs to happen) thus freeing up the mac for my account?
I would rather speak to someone in the UK really or if Steve is reading this can you PM me?
Cheers
Sorry just to add, does the Superhub MAC also stay on my account so if in the future I have to move to it then I can just plug it in? |
Quote:
Originally Posted by iluvabargain2011
I`m not sure where this guy was but he was quite high up, he basically said they had ran out and to "search" for one, once I found one with a mac startin 00:22 he will remove the old account holder and add me.
He said this will take 20-30 minutes once I would speak again on the phone with him but as i say i gave him the wrong email address
Just to add I have got one but not in my hands at the minute, be here in a couple of days |
hi, there is no virginmedia.net, so if he has any sense he'll correct that himself. ..
The other option is to call up and ask them to look into your account at the last person to view it. Grab their details and email them internally .. this would require on shore support as I dont think India would understand
Dont ask for the address or the persons name, just ask them to pass on your address or number.
Although this is against process I am interested in seeing how it pans out, clearly you've either been lied to, or the person doesn't understand the process ..
OR they are CEO ..