Quote:
Originally Posted by iluvabargain2011
Well I suggest you go and educate your co workers as i`m only doing as told instead of having a pop at me...
Just to add welcome to my ignore list, been reading through some of your replies and your very vague on giving constructive help, lucky for me there are other members/virgin media workers more helpful!!!
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I am not having a pop at you rather I am pointing out the truth of the matter as no agent can ever add a 2nd hand modem to an account as virtually every other poster on here will tell you as it is a well known fact because the modem or set top box will be registered to another account possibly in another area of the country.
If you dislike such advice then go elsewhere for it but you will be told exactly the same as I have already stated above as that is the correct process.
Now what you should do is ring back and complain about that agent as they were giving you incorrect advice in the first place and his or her manager needs to know this, so rather than getting your back up do the right thing and complain about that person.