Cable Forum - View Single Post - Anyone actually been cut off/restricted because of the Detrimental Usage?

Dave9946 · 13-06-2011, 15:51

By the way, does anyone know or actually been told by virgin why they cant\dont provide the figures on peak useage upon request after asking for them?.

I've been told it's because by the time the letters get sent out the data is already over 2 weeks old and probably more like 3 weeks or more by the time the receipient gets it to even think about enquiring. But it seems they dont actually keep the data that long as by the time you enquire about useage that old the only figures they can give you is the useage per 24 hours. So in other words they then cant tell you what you used during peak hours to dispute it or investigate useage accusations.

Wander if this is way they cant\wont also provide the average fair use for any previous month?.

Does'nt explain why they cant provide it at the time though does it?. Also it seems they choose this system of dertimental use because it is what works best for virgin even though they can easily impliment speed capping to 2MB for users after reaching a certain level.

So you do have to wander why they dont speed cap for the rest of peak hours on any given day\week month and prefer to send these letters out instead?.

13-06-2011, 15:51	#29
Dave9946 Inactive Join Date: Mar 2008 Posts: 352	Re: Anyone actually been cut off/restricted because of the Detrimental Usage? By the way, does anyone know or actually been told by virgin why they cant\dont provide the figures on peak useage upon request after asking for them?. I've been told it's because by the time the letters get sent out the data is already over 2 weeks old and probably more like 3 weeks or more by the time the receipient gets it to even think about enquiring. But it seems they dont actually keep the data that long as by the time you enquire about useage that old the only figures they can give you is the useage per 24 hours. So in other words they then cant tell you what you used during peak hours to dispute it or investigate useage accusations. Wander if this is way they cant\wont also provide the average fair use for any previous month?. Does'nt explain why they cant provide it at the time though does it?. Also it seems they choose this system of dertimental use because it is what works best for virgin even though they can easily impliment speed capping to 2MB for users after reaching a certain level. So you do have to wander why they dont speed cap for the rest of peak hours on any given day\week month and prefer to send these letters out instead?.