VM really opened up a can of worms with this thing, and then proceeded to dig in deeper with the spoon to reach the maggots at the bottom.
What I mean is the device was poor to begin with and the way they've handled the percentage of those having severe problems has made things worse in a lot of cases. Sending out multiple superhubs is not a solution, and really after one replacement (two total) alarm bells should be ringing. People shouldn't be getting onto fourth, fifth and sixth, especially when it's not helping.
Delays of official bridge mode rollout are just allowing things to get worse and the amount of negative feedback to grow. Honestly, as goes the superhub it's hard to imagine a way in which Virgin Media could have effed up more, which is really saying something considering the VMNG300 and VMDG280 before it had to have a bunch of firmware updates before they were stable. As goes resistance to learning lessons, well, VM certainly are the cake takers.
Having said all that, contacting the CEO's office and getting a VMNG300 for upgrade to 30Mb negated all my issues in days, so at least parts of the company are doing it right. Shame there's such a limited stock remaining really, but when bridge mode turns the superhub into a glorified modem that'll do as a stopgap for most people having issues while they work on the next CPE.