[Dave9946]

I think part of the problem is nobody at virgin has to my knowledge ever stated how they impliment the fair use policy\detrimental letter trigger.

If could be that they might have a set 12.5GB per day cap, is could be your fine if you do 300GB in side a week and dont even do half of the remaining 50GB for the rest of the month.

If we use 300GB over 7 days I could get the letter. If we use 15GB per day for 14 days we could still get the letter even though we may only have used 210GB and bearly use the net for the next 2 weeks.

When they are keeping so much from us thats needed to comply with there precious policy it makes keeping within that policy impossable. Which you'd think is against there own policy in not detailing how to keep inside there policy.

An no matter what you use that bandwidth for I'd still like to know how on average if you downloaded for 45 mins per day your classed as a heavy user?. It was claimed that we were downloading at a rate of GB per hour at a time when the pc was sitting idle and nobodt was using the internet. If they are accusing you of breaking there policy how can that stand when they refuse to detail by providing the figures?.

Also as mentioned what about excluded traffic sites?.

Also is the issue of excluded traffic sites?. As we to be expected to say downloading as little as 12GB per day average causes severe problems on the network in that area and send the letter out. Yet a family who might use 15GB per day average with excluded sites is ok and are not having a severe affect on users in your area?.