Thread: 125M Vmng300
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Old 12-06-2011, 10:15   #737
Nopanic
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Join Date: Jan 2011
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Re: Vmng300
Quote:
Originally Posted by Masque View Post
The has never been an option to send out a VMNG300 which is why many people ended up being sent Ambit 256 modems by offshore and then we had to sort it out by sending out a technician but even they only carry hubs and Superhubs now.
There was an option, but maybe not one available to you guys.

Quote:
Originally Posted by Zhadnost View Post
We were talking about 50Mbit customers, which certainly did have the option to get a vmng300. (The only option at the time).
They did but Masque means the system did not allow a agent to send one out without booking a tech, the ambits have a code they can use to just send one in the post.

All modems are setup with the ability to send out replacements, its just down to how the company perceives the requirement to use them.
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