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Peter_ · 12-06-2011, 10:25

If you ring in the agent should ask you if you are using a 3rd party router and then ask you to disconnect it and try the connection direct and if you get a good solid connection the issue must be with the router.

So the is little point replacing a modem if it is the router and also no engineer should ever be sent for a router issue as they are not trained to sort out routers and you could have had a £30 charge levied for a wasted engineer visit.

Are you sure that the router you have purchased is suitable for a cable connection and that you have not inadvertently purchased a ADSL router.

Again if you connect direct to the modem and it works then its the router and not a Virginmedia issue.

12-06-2011, 10:25	#3
Peter_ Permanently Banned Join Date: Jan 2009 Location: In a world of no buffering!! Services: Samsung V+ XL TV XL Phone 30Mb Superhub Samsung Galaxy 3 32GB sd card In a world of no buffering! Posts: 20,915	Re: Belkin Router and Virgin Modem pain!! If you ring in the agent should ask you if you are using a 3rd party router and then ask you to disconnect it and try the connection direct and if you get a good solid connection the issue must be with the router. So the is little point replacing a modem if it is the router and also no engineer should ever be sent for a router issue as they are not trained to sort out routers and you could have had a £30 charge levied for a wasted engineer visit. Are you sure that the router you have purchased is suitable for a cable connection and that you have not inadvertently purchased a ADSL router. Again if you connect direct to the modem and it works then its the router and not a Virginmedia issue.