With the state of the service at the moment maybe immediate termination of contract would not be a problem please see
http://www.cableforum.co.uk/board/12...t-page-39.html for mine. To be honest I didn't think they would cut you off only restrict you as they still need your money rolling in. Contract, terms and conditions and all this legal sh*t in the most part is not to protect yourself or VM it is to deceive and swindle you into carrying on paying for a service that is nothing short of useless.