Quote:
Originally Posted by Masque
Well that agent failed to follow the credit guidelines and may well find themselves in trouble for giving you a credit, you should only be credited for loss off service after 24 hours from the time you initially reported it, and that should be at the daily rate for the actual service affected, so if you pay £30 a month for television and lost service for 2 days you would get £2 nothing more.
As for 30 minutes once week you would receive nothing but maybe they should have rang up and possibly have had sent an engineer out.
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Well l am afraid thats Virgin's problem not mine all l know there was a big outage that day. and l was a unhappy bunny becuse l was missing a major event on being shown on tv.