You need to call up and report the issue so they can check what is happening to the box, I have a fault with my own V+ and I have an engineer booked for Monday.
A
---------- Post added at 13:41 ---------- Previous post was at 13:39 ----------
Quote:
Originally Posted by denphone
First thing is have you phoned Virgin up and if you have you should ask to be compensated for loss of your services as quite clearly you are having issues with your service and remember a unhappy customer potentially can become a lost customer so make sure you make your point to them politely but sternly.
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As for credit for loss of service you will not get anything unless it has been
reported and has been offline for over 24 hours so a loss of service for 30 minutes once a week would not even qualify.