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Dinalt · 11-06-2011, 10:42

Well Virgin screwed up yet again..

After waiting in all afternon for the engineer I get a ring at 5.15 asking if he can come today at 9.00 am as he's running late. Like a fool I say yeah. At 11.15 i ring Virgin to ask where he is and I'm told that my install is booked for the 14 th not today - shame as they won't be able to get in as noone will be here. EVERY time I have any dealings with Virgin this crap happens - they have no respect for their customers and appalling relationship management.
If it wasn't for their broadband I'd tell them where to stick all their services.

So far this year I've had to Be at home on 5 separate daya to deal with problems their engineers have caused and only one of those was for work for me!

Now waiting for the installation manager to ring me with an explanation will update when and if i get a call.

DinAlt

11-06-2011, 10:42	#27
Dinalt Inactive Join Date: Jun 2010 Posts: 33	Re: Lose retention deal with Tivo ? Well Virgin screwed up yet again.. After waiting in all afternon for the engineer I get a ring at 5.15 asking if he can come today at 9.00 am as he's running late. Like a fool I say yeah. At 11.15 i ring Virgin to ask where he is and I'm told that my install is booked for the 14 th not today - shame as they won't be able to get in as noone will be here. EVERY time I have any dealings with Virgin this crap happens - they have no respect for their customers and appalling relationship management. If it wasn't for their broadband I'd tell them where to stick all their services. So far this year I've had to Be at home on 5 separate daya to deal with problems their engineers have caused and only one of those was for work for me! Now waiting for the installation manager to ring me with an explanation will update when and if i get a call. DinAlt