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Originally Posted by zekeisaszekedoes
VM have breached the terms since WiFi doesn't work correctly and hasn't for several days.
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You are aware that it's actually a RIM issue, not a VM one, and is affecting all networks?
Also:
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2.4 Your handset: This Agreement only covers the provision of the Services by us to you. It does not cover any handsets or other devices you may have received with your SIM or as part of a package, either directly from us or through a third party retailer. Please see clause 4.8 if you need to return your handset or your SIM
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Quote:
Services means the mobile telephone services offered by Virgin Media including Additional Services and Messaging Services where appropriate, which we have agreed to provide to you
Additional Services means optional Services (for example Roaming, access to Services charged at premium rates or Content) which are likely to be supplied outside of a Contract Allowance and are chargeable at the rates set out in our Tariff Table.
Messaging Services means the voicemail storage and retrieval service and/or any other type of message storage and retrieval service that we may offer from time to time.
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---------- Post added at 10:42 ---------- Previous post was at 10:35 ----------
As far as I can see WiFi not working on a handset due to the manufacturer's issue is outside of the 'get out free' cancellation terms so if you want to cancel you will have to pay any appropriate EDFs