Thread: 30M Virgin Media Virus Letter?
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Old 09-06-2011, 07:25   #40
Nopanic
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Re: Virgin Media Virus Letter?
Quote:
Originally Posted by qasdfdsaq View Post
What's the difference between calling someone and revealing personal information verses sending them a letter, email, or text message with the same information?

The customer's consented to their personal details being sent to the address/email/telephone number when they signed up. You don't check DPA when posting their bill via letter, email, or text, so how is a phone call any different?

I'd agree that this is a silly VM policy being masqueraded as DPA, as it makes no sense under the law and other companies (in the same sector and otherwise) do no such issues with calling their customers.
Sending a letter is protected by mail laws, you open someone else's letters and you break the law.

Personal details sent by text ? from faults ? like what ?

---------- Post added at 08:25 ---------- Previous post was at 07:53 ----------

I've just been thinking about this and it would be the same people complaining if VM had called them asking for account details .. saying this isn't very safe.

Basically VM are being extra careful with your details and you're moaning.. lol ..
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