Quote:
Originally Posted by Dinalt
Have to say the retentions peopel are the only ones who seem to know what they're doing - judging from the response I got they've had a lot of people complaining about losing loyalty bonuses recently..
As i said to her - it's ridiculous i have to use the thinking of leaving avenue when I have no intention of leaving in fact i want to give them MORE money ...
DinAlt
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I also go through to the retentions options for that very reason, you always seem to get someone who is polite, speaks good English, and is happy to help.
Happened to me recently. Phoned up enquiring about Tivo and just went to normal CS and they hadn't a clue, didn't understand me very well and redirected me to a 'technical team' who were hard to understand and I just gave up in the end as they sounded like just reading from a script and weren't prepared to discuss my overall package.
Phoned up Retentions today and had very friendly lady who went through my package, all my options, and now have Tivo being installed this week with no installation fee and keeping all my current discounts no problem. Even offered me discount on upgrading my phoneline as well.