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bamav · 08-06-2011, 12:27

I spoke to retentions and also lost my loyalty discount when I ordered TiVo. Again, it shows the major flaws of VM's sales and customer service systems. Very frustrating.

I think I will be getting back on the phone on the basis that other people are getting to keep their loyalty discounts. Although I did change my Broadband from 10Mb to 30Mb at the same time. "Penalised" for upgrading...?

08-06-2011, 12:27	#19
bamav cf.addict Join Date: Nov 2009 Location: Glasgow Services: EE TV Pro Box with Entertainment bundle, NOW TV, Netflix, Disney, Discovery+, Prime, 1GB BB. Posts: 284	Re: Lose retention deal with Tivo ? I spoke to retentions and also lost my loyalty discount when I ordered TiVo. Again, it shows the major flaws of VM's sales and customer service systems. Very frustrating. I think I will be getting back on the phone on the basis that other people are getting to keep their loyalty discounts. Although I did change my Broadband from 10Mb to 30Mb at the same time. "Penalised" for upgrading...?